Return Exchange Policy
Worry-Free Exchange Policy
We strive to give you a seamless shopping experience every time you shop with us. However, if you are not 100% satisfied with your purchase, we’ve made the exchange process super easy for you.
All products purchased from www.KAKABRANDS.com can be exchanged within 30 days of the delivery date, no-questions-asked!
Simply notify us of your exchange intention within 3 days of delivery by filling out the Complaint/Inquiry form.
We offer FREE pickup for customers who opt for the online exchange process. The online exchange process on average takes 7-10 working days.
A Product (s) is viable for an exchange as long as the
Product is in a saleable condition and is unused, and/or unwashed, with the original tags and price labels attached along with the proof of purchase.
Your proof of purchase is either a receipt or the online order confirmation email. Both are acceptable.
However, we will be unable to process your exchange request if:
The exchange request is made outside the specified time frame (within 30 days of delivery).
Product is damaged because of use or has been tampered with.
Anything is missing from the package including price tags, labels, original packing and order invoice.
Any excess fabric or embellishment utilized during shoots will not be provided with the product unless mentioned on the website. Such exchange claims will not be regarded as valid.
Fragrance & Jewelry products are not eligible for return or exchange.
kaka Brands doesn’t take responsibility for items purchased from any unauthorized sellers/individuals. Only shop authentic products from our official website kakbrands.com (all orders placed at kakabrands.com are delivered in the original Kaka Brands flyer/box).
Refund Policy:
Kaka Brands does not offer a “cash refund”.
However, there are specific cases where a refund is allowed. Refund may only be issued on credit/debit card order(s) when the customer cancels the order, before Kaka Brands starts processing the shipment.
OR
If an article is found to be defective during quality control and being the only piece available, gets removed from the order.
A refund will approximately take up to 14 days to reflect in your account.
Order Cancellation:
Kaka Brands does not offer a “cash refund”.
However, there are specific cases where a refund is allowed. Refund may only be issued on credit/debit card order(s) when the customer cancels the order, before Kaka Brands starts processing the shipment.
Shipping Charges
Flat Charges: PKR 99 on all orders
support 24/7
Contact us 24 hours a day, 7 days a week
Track your order
Track your orders for quick updates
Return & Exchanges
Please review the return and exchange policy
