FAQs
1. What are the conditions for Cash on Delivery (COD) payment?
You can pay through Cash on Delivery (COD) for transactions up to Rs. 25,000. Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:
- Click ‘Proceed to Checkout’.
- Fill in the ‘Billing Information’ and ‘Shipping Method’ forms.
- In the Payment Information form, select “Cash on Delivery”.
- Click on “Confirm Now.” Note your Order Number which will be provided to you at the “Thank You” page.
- Your package will be delivered via courier.
- You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.
2. Are there any additional charges for cash on delivery for e.g. Cash handling charges?
There are no additional charges for Cash on Delivery orders except for Courier Charges.
3. In how many destinations is this service available?
he COD service is available all over Pakistan.
4. How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the mobile number, shipping address, postal code, and country are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.
5. What is the delivery time?
Order delivery takes 3-5 days, depending on the size and availability of the product. Orders are processed before 1 PM on a working day and are generally scheduled for delivery the following working day.
6. What are the delivery charges?
Flat PKR 99 will be charged on all orders.
7. What is your return or exchange policy?
Kindly read our Return & Exchange Policy to know the best ways to get issues resolved by our team.
8. How do I return an item?
Kindly read our Return & Exchange Policy to know the best ways to get issues resolved by our team.
Shipping Charges
Flat Charges: PKR 99 on all orders
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Please review the return and exchange policy